Refund policy
Returns & Refunds Policy
Returns
Because our products are perishable food items, we can only accept returns in very limited circumstances. You have 30 days from receiving your order to request a return if the product is damaged, faulty, or incorrect.
To be eligible for a return, the item must be unopened, unused, and in the same condition you received it, including original packaging. You’ll also need your order number or proof of purchase.
To start a return, email us at thekitchen@raylandshouse.com.
We’ll confirm whether your return is eligible and provide the return address and instructions.
Items sent back without contacting us first will not be accepted.
You can always reach us with any questions at thekitchen@raylandshouse.com.
Damages and Issues
Please inspect your order as soon as it arrives.
If your crisps or dips are damaged, leaking, spoiled, or you received the wrong item, contact us immediately so we can put things right.
We may ask for photos to help us assess the issue quickly.
Non‑Returnable Items
Because we sell perishable food, we cannot accept returns for:
- Opened or partially consumed products
- Items not stored correctly after delivery
- Products purchased on sale
- Gift cards
We also cannot accept returns for any items that pose a food‑safety risk once they have left your possession.
Exchanges
If you received the wrong item or a damaged product, the fastest solution is to contact us for a replacement.
In most cases, we will send a new item rather than requiring a return.
Refunds
Once we receive and inspect your return (if applicable), we’ll let you know whether the refund is approved.
Approved refunds are issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your refund, email us at thekitchen@raylandshouse.com.